Frequently Asked Questions

Cash is accepted at the corporate office located at 815 East Rosewood.

Absolutely. Paying online is easy and convenient. To pay online visit our resident portal page and log in with your username and password. If you don’t have an account set up you will need to select “Click here to register” and follow the instructions for creating your account. If you have any questions about setting up your account or how to make online payments please contact your manager for further instruction.

We have a position dedicated to just that. Please contact our Resident Advocate by clicking here to fill out the Resident Resolution Form.

To add a person to your lease all persons currently occupying the apartment and all persons joining the apartment will need to fill out an application and pay the corresponding application fees. Next if you should qualify then you will need to pay a $150 lease change fee and you’ll be able to sign a lease with new residents at the current rental rate and lease length.

To remove a person from your lease all persons that will be remaining in the apartment must complete an application and pay the corresponding application fees. If the remaining person(s) qualify they will sign a roommate release allowing you to be released from the lease, pay a $150 lease change fee and then sign a new lease without your name on it. If they do NOT qualify, your name will remain on the lease.

Please contact your manager with the lease terms you are seeking, and they will prepare a lease for you. Lease term length may vary by community and is subject to change. Your manager can provide you with the most current information.

Please reach out to your manager regarding service animal verifications.

If you have given 20-day notice to vacate we will have posted a 48 hour notice saying we are coming in for a pre move out inspection. All that means is we are coming into your apartment to assess the amount of damage we can see at this point (if any) and to help you avoid charges for small things such as light bulbs, drip pans, and cleaning. You will receive a copy of this report.

Contact your community manager for more information on late rent payments and any associated fees.

Reasons why a car may get towed:

• Improperty parked
• Parking in a no parking zone
• Parking behind a garage
• Parking in handicap parking without a placard
• Cars in inoperable states/disrepair
• Expired tabs
• Not displaying your parking permit (if aplicable)
• Parking in another's assigned parking space

If you are locked out during office hours contact your manager. If the office is closed you may call 459-3522 and someone may let you in for a $25 cash payment due at time of let in. OR you can call a locksmith to have them help you access your apartment. NOTE: if you choose to have a locksmith come you are responsible to pay for all damage to the property and for the cost for us to change the lock back to match the original.

If there is a life threatening emergency immediately dial 911. Please contact your resident manager if there are any maintenance emergencies during regular office hours. If it is after hours please call (509) 459-3522.

Yes, we accept housing vouchers if your voucher is large enough to accommodate the rent at the property you are interested in.

No, most of our communities do not accept pets. The ones that do accommodate pets are: Stone Horse, Reserve at Shelley Lake, The Brix.

Service/Companion Animals are accepted with proper documentation.

Click on the “Our Properties” link at the top of our website and choose an apartment community. When the community website loads click on Apartment Styles or Floorplans and choose a floorplan. Click on the “Availability” button (if available) to be directed to the application page. You may click on “Contact Us” to leave your contact information and the community manager will reach back out to you to let you know the availability of the selected floorplan. It is always advised to contact the community manager before processing payment for your application to ensure that there is availability for your desired floorplan.

Yes, you will need to contact the specific property to see if they are able to offer one at this time. Market rent may vary from what is posted on this website and the length of available lease terms is subject to change.

We do not currently offer furnished rentals.

We are not responsible for any of your personal property. Renters insurance is what protects your belongings. Renters insurance will cover all of your personal belongings in the event of a disaster and will protect you in the event that you damage the property (ie: fires, refrigerators quit working it’ll replace your food, broken windows, flooding from frozen pipes).

Anything that is verifiable is an acceptable proof of income. Including: Food stamps, TANF, retirement pension, paystubs, unemployment, SSI/SSDI, savings accounts, student grants and loans, alimony, child support, annuities, income tax returns, and 401k disbursements.

Here is the current rental criteria from our online application:

RESIDENT QUALIFICATION CRITERIA

This apartment community fully supports the Federal Fair Housing Act, as amended, and offers equal housing for all persons regardless of race, color, religion, gender, handicap, national origin, familial status and/or other protected class statuses.

Owner and management desire to provide well maintained and well-kept property for the benefit of all residents. Screening criteria herein are adopted with the intent of maximizing the ability to provide safe housing for residents, managerial staff, the property, and neighbors. Screening criteria herein are also intended to minimize liability risks, the cost of insurance, maintenance, and repairs to the premises. Screening shall be designed to provide housing to individuals who do not constitute or pose an unreasonable risk of direct threat to persons and/or property of physical harm and/or adverse housing environment.

COMPLETE APPLICATION:

We do not accept comprehensive reusable tenant screening reports. An application must be filled out for each prospective resident. Any area on the application not filled in may result in rejection of the application.

Applications will be screened through On-Site Manager Inc. ("On-Site"). Applicants have the right to obtain a free copy of the consumer report in the event of a denial or other adverse action and to dispute the accuracy of the info appearing in the report. To submit a dispute, you can reach On-Site at Renter Relations 2201 Lakeside Blvd. Richardson, TX 75082 or by phone at (877)222-0384.

ALL PERSONS leasing an apartment must be of legal age - 18 years or older - to sign a lease agreement.

Each applicant must meet the following criteria*. Income, credit and rental will be combined in cases of multiple applicants.

Please Note:

• All screening shall be performed in accordance with federal and state law including RCW 59.182.040
• Any misrepresentation, omission or misstatement of fact in the application process shall render the prior acceptance, by owner/management, as void. In such an event the former tenant(s) shall be deemed to have taken occupancy without permission of owner.
• Applications will not be accepted from applicant(s) who appear intoxicated by alcohol and/or drugs during the application process
• Applications will not be accepted from applicant(s) who are hostile, threatening, lewd, obscene or vulgar during the application process. Obscene, lewd, vulgar, harassing or threatening behavior shall be grounds for terminating the screening process and refusal to accept application.

INCOME REQUIREMENTS and EMPLOYMENT VERIFICATION: GROSS INCOME TO RENT 2 ¹/₂ to 3 to 1

• Applicant must have current, consistent and verifiable employment of at least 6 months.
• Self-employed applicants must provide previous 2 years tax statements and previous 6 months bank statements.
• Any other income applicant wishes to use in order to meet the income requirements must include award or benefit letter.

CREDIT HISTORY: Applicant must have a favorable credit rating.

• Applicants with a tax lien, repossession, discharged personal bankruptcy, collections or less than favorable credit ratings may be accepted with a guarantor or additional security deposit.
• Application may not be approved if the credit report shows eviction and or monies owed to an apartment or landlord.

CRIMINAL BACKGROUND CHECK:

• Each applicant will have a criminal background check obtained concurrently with the credit history.
• Owner and management agree to limit screening of conviction history to serious offenses against person and/or property. Please see attached list of crimes, as well as substantially similar crimes, which may result in denial of application.

VERIFIABLE RENTAL HISTORY: Applicant must have recent rental history for 6 months with good payment and favorable reference.

• Applicants with no recent rental history will not qualify, but could be required to obtain a guarantor or pay an additional security deposit.
• Current names and phone numbers of landlords must be made available for verification of rental history.
• Rental references cannot be from a relative.
• All lease terms of prior rental contracts must have been fulfilled.
• History of damage to property, disturbances of the peace, complaints or notices issued shall be grounds for denial.

GUARANTOR QUALIFICATIONS:

• Guarantors may be accepted if an applicant does not have verifiable rental history, does not meet the income requirements or does not meet the required criteria in any other section.
• Guarantors will not be accepted in cases where an applicant has unfavorable rental history.
• Guarantors must complete an application.
• Guarantors must make 2 ¹/₂ – 3 PLUS personal rent or mortgage to 1.

Renter Insurance Requirements

• Douglass Properties requires all residents to carry a minimum of $300,000 personal liability insurance coverage.
• It is required for all residents to list Douglass Properties 815 E. Rosewood Spokane WA 99208, as a “Party of Interest” or “Interested Party” (or other language that may be available) on the renter’s insurance policy.
• Proof of this coverage is required at initial lease signing and lease renewal
• It is required per the lease insurance is kept current and up to date

Fees/Deposit

Application Fee: Any person – age 18 or older – will be considered an individual applicant (spouse, family member, roommate or guarantor)

• A (contact community for amount) fee will be charged for each application and said fee is non-refundable.
• After management completes the application process, the applicant will be notified that they have either been approved or denied tenancy or occupancy.
• Should the non-refundable application fee be returned by the bank for any reason, the applicant will be charged an additional $35 NSF fee per check.

Administrative Fee:

• The sum of (contact community for amount) paid in advance by Lessee is a non-refundable administrative fee. This fee does not cover damage to the property not listed on the Property Condition Report or repairs necessary to restore the property to its pre-lease condition. This fee does not cover any rents, fees, costs, or attorney’s fees due from Lessee. No interest is paid to Lessee on said non-refundable fee.

Holding Deposit:

• Applicants understands that no specific apartment will be held for them until the Holding Deposit Agreement is signed and holding deposit is paid. If application for rental is approved the holding deposit shall be applied to security deposit and or 1st month rent required under the lease.
• Please see holding deposit agreement for additional terms and conditions.

Criminal Background Screening Details

Owner and management will screen for criminal convictions for crimes against person or property. Crimes listed below (in all counts), as well as substantially similar crimes, may result in denial of application.

Murder
Manslaughter
Assault
Robbery
Rape
Child Molestation
Rape of a child
Kidnapping
Theft
Burglary
Vehicle prowling
Malicious Mischief
Arson
Reckless burning
Delivery or Sale of Controlled Substance
Possession of Controlled Substance with intent to deliver
Manufacturing a controlled substance

In matter relating to criminal conviction history, circumstances that may be considered include: age of individual at time of conduct; evidence of good tenant history before or after conviction or conduct; evidence of rehabilitation efforts; nature and severity of offense(s); and/or number of similar past offenses or lack thereof.

Applicants with an arrest and pending criminal case will be evaluated based upon the facts of the underlying case to determine if conduct justifies exclusion as a threat to others or property. If the applicant has a criminal case pending, for any crime set forth on the Standard Criminal Addendum, on applicant(s) application and/or screenings, the application will be put on hold until the case has been finalized and a decision has been determined. The applicant(s) are not allowed to be approved to move in until the case is finalized and/or determined. Provided, management may limit application of this policy to conduct that would justify exclusion due to threat posed to person or property.

*Applicants that do not meet the above criteria will be subject to corporate review and may require an additional security deposit and or a qualified guarantor for approval.

In signing the application and paying an application fee, you are authorizing us to verify the information you have submitted on your application for apartment/house rental at any time. Your signature below confirms that you have read and understand the criteria listed above. Further, you hereby authorize us to contact you as necessary at all telephone numbers submitted, including cell phone numbers listed herein or as later obtained for any reason, not limited to application process, during or after tenancy.

If your application is completely filled out and the information is current, you can expect a response within 2-3 business days.

Please contact renter relations at (877) 222-0384

6am – 5:30pm PT Weekdays

10am – 4pm PT Weekends

14-day pay

A 14-Day Notice to pay rent is a legal notice informing you that you have three days to pay the principal balance of rent on your apartment home to avoid eviction. If you are issued a 14-day notice, rent must be paid in full within 14 days of receiving this notice to avoid an unlawful detainer. If you cannot pay rent, it may be best to move out to forgo an eviction on your record. Keep in mind that you will still be responsible for the apartment rent until another tenant moves in.

10-day comply or vacate

A 10-day notice to comply or vacate is a legal notice that may be issued to a tenant who is violating a section of the rental agreement. The notice will list which section of the rental agreement is being violated and give 10 days to come into compliance with that section of the lease. If the tenant is not complying after the 10-day timeframe, the landlord may proceed with the eviction process.

For a lease cancellation you will need to give proper 20-day notice to vacate and then pay a lease cancellation fee and if you received a concession you will be responsible for repaying it as well. Please contact your property manager for total amount due.

Yearly we post notice to enter for an annual unit inspection. This is so that we can ensure that any maintenance that may need to be done is taken care of and to help make sure you have the best living environment possible. We are checking all smoke detectors are in proper working order, appliances are in working order, and that there isn’t any deferred maintenance.

To be a vendor for Douglass Properties you need to contact the corporate office located at 815 E Rosewood Ave. Please come in person with a copy of your license and insurance. We are open by appointment only, so please call ahead of your visit. Our number is 509-489-4260.

You can view our current job openings in the career section. You are also welcome to submit a resume that we can keep on file if you do not see your desired position currently open. Résumés can be submitted to [email protected].