Dear Valued Residents,

Due to the recent COVID-19 outbreak throughout our country, we would like to take a moment and remind you of our Online Resident Portal. This web-based information center will allow you to:

  • Make all rent payments
    • ACH – Direct Deposit from your Account (No Cost Effective 4/1/2020)
    • Credit/Debit Card – Payment made by card (4% fee of total payment)
  • Submit Work Requests
  • Submit Move Out Notice
  • Contact your Community Manager
  • Be notified of special events or promotions at your community

Below you will find the instructions on how to register your account.

You will need the following information to register & process your account activation:

  1. Email Address: This is the e-mail address you provided at move-in. If your e-mail has changed since your move-in please contact your manager to update that information.
  2. Registration Code: This is the ALPHA code at the end of your account code given at move-in. (EXAMPLE: jackor)
    1. Roommates can also register online and create their own personal account. For security purposes, we encourage all roommates to do so. Please contact the leasing office for your roommate ID to begin the process.


  1. Visit our website at
  2. Select For Residents. Click on the dropdown menu to find your community and select RESIDENT LOG-IN.
  3. Select the CLICK HERE TO REGISTER link below the login area of the screen. You will then be directed to the user registration screen.
  4. Enter your email given at move-in & your registration code (roommates will have to contact their resident manager for the roommate code associated with their email).
  5. Once completed you will receive an email, it will include an activation link. You will need to select this link to be directed to the user login.
  6. Enter your login information; you will then be in the “payment screen”. You can now select one of two options
    1. PAY NOW – this is to make a one-time payment. If you choose “credit” there will be a 4% fee added to the total amount paid. If you select ACH there will be no charge.
    2. SCHEDULE MONTHLY AUTO PAYMENT – This is where you can set up a recurring rent payment. The above fees still apply.

This online portal will allow you to address all your housing needs from the comfort of your home!

Thank you for your continued residency, we look forward to many years to come!

-Douglass Properties